Terms and Conditions

General Terms and Conditions and Customer Information

 

I. Terms and Conditions

 

§ 1 Basic regulations

(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Sigona Natural Cosmetics GmbH & Co. KG) via the website www.ayio-q.com. Unless otherwise agreed, the inclusion of any terms and conditions of your own used by you is contradicted.

(2) A consumer in the sense of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his independent professional or commercial activity.

 

§ 2 Formation of the contract

(1) The subject of the contract is the sale of goods.

(2) Already with the placement of the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the “shopping cart”. You can call up the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time. After calling up the “Checkout” page and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed to you as an order overview. If you use an instant payment system (e.g., credit card, Paysera, PayPal / PayPal Express, Google Payments, instant transfer) as a payment method, you will either be taken to the order overview page in our online store or redirected to the website of the instant payment system provider. If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, on the website of the provider of the instant payment system or after you have been redirected back to our online store, the order data will be displayed as an order overview. Before sending the order, you have the option to check the information in the order overview again, change it (also via the “back” function of the Internet browser) or cancel the order. By sending the order via the button “order with obligation to pay” you declare the legally binding acceptance of the offer, whereby the contract is concluded.

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, in part automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

 

§ 3 Formation of the contract for download products

(1) The subject of the contract is the sale of download products (digital content). By placing the respective download product on our website, we submit to you a binding offer to conclude a contract under the conditions specified in the item description.

(2) The contract is concluded via the online shopping cart system as follows: The download products intended for purchase are placed in the “shopping cart”. You can call up the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time. After calling up the “Checkout” page and entering the personal data and the payment terms, all order data will finally be displayed again on the order overview page. If you use an instant payment system (e.g. credit card, Paysera, PayPal / PayPal Express, Stripe, Google Payments, Postpay, Instant bank transfer) as a payment method, you will either be taken to the order overview page in our online store, or you will first be redirected to the website of the instant payment system provider. If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, you will be redirected back to our online store to the order overview page. Before sending the order, you have the opportunity to check all the information again, change it (also using the “back” function of the Internet browser) or cancel the purchase. By sending the order via the button “order with obligation to pay” you declare the legally binding acceptance of the offer, whereby the contract is concluded.

(3) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer in text form (e.g. by e-mail), which you can accept within 5 days.

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, in part automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

 

§ 4 Usage license for download products

(1) The download products offered are protected by copyright. You will receive a simple license for every download product purchased from us, unless otherwise stated in the respective offer.

(2) The simple usage license includes the permission to save and / or print out a copy of the download product for your personal use on your computer or other electronic device. You are prohibited from making any further copies. You are expressly forbidden to change or edit a file or parts of it and to make it privately or commercially available to third parties in any way.

 

§ 5 Conclusion of the contract for courses

(1) The subject of the contract is the implementation of courses. As soon as the respective course offer is posted on our website, we are making you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the respective course description.

(2) The contract is concluded via the online shopping cart system as follows: The courses intended for booking are stored in the “shopping cart”. You can use the corresponding button in the navigation bar to call up the “shopping cart” and make changes there at any time. After calling up the “Checkout” page and entering your personal data and the terms of payment, the order data will be displayed as an order overview. If you use an instant payment system as a payment method (e.g. credit card, Paysera, PayPal / PayPal Express, Google Payments, Instant bank transfer), you will either be directed to the order overview page in our online shop or forwarded to the website of the provider of the instant payment system . If you are forwarded to the respective instant payment system, make the appropriate selection or input of your data there. Finally, you will be shown the order data as an order overview on the website of the provider of the instant payment system or after you have been directed back to our online shop. Before submitting the order, you have the option to check the information in the order overview again, to change it (also via the “back” function of the internet browser) or to cancel the order. By submitting the order via the corresponding button, you declare legally binding acceptance of the offer, whereby the contract is concluded.

(3) Your inquiries about the preparation of an offer are non-binding for you. We will make you a binding offer in text form (e.g. by email), which you can accept within 5 days (unless a different period is specified in the respective offer).

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, in part automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

 

§ 6 Provision of services for courses

(1) The courses are held in the form described in the respective offers on the agreed dates.

(2) As far as the implementation of the courses depends on the number of participants, the minimum number of participants results from the respective offer. If the minimum number of participants is not reached, we will inform you in text form (e.g. by e-mail) that the booked course will not take place at least 7 days before the start of the course. In this case, any services already rendered will be reimbursed immediately.

(3) If an individual event is canceled due to short-term absence of the course instructor due to illness or for any other important reason, the services already provided will be reimbursed immediately. For events that consist of several event dates, if an appointment is canceled due to a short-term absence of the course instructor due to illness or for any other important reason, the canceled date will be made up on an alternative date.

(4) In connection with the use of course rooms and objects, you must comply with the locally available house rules. You must adhere to our instructions or the instructions of the course instructor.

 

§ 7 Withdrawal / Cancellation

(1) AYIO-Q Module, Physical Products, Courses & Seminars, Online Health Program

(1.1) You can test the AYIO-Q module in the basic version of the health program for up to 14 days from receipt of the goods and send it back without giving reasons. If the goods are returned within the period, the purchase price will be reimbursed. The buyer bears the shipping costs for the return. The decisive point in time for compliance with the deadline is the receipt of the return declaration by us.

(1.2) You can return physical products for up to 14 days from receipt of the goods without giving reasons. If the goods are returned within the period, the purchase price will be reimbursed. The buyer bears the shipping costs for the return. The decisive point in time for compliance with the deadline is the receipt of the return declaration by us.

(1.3) Exclusion of cancellation

The possibility of cancellation does not exist for delivered goods,

  • which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • which can spoil quickly or whose expiration date would be exceeded quickly,
  • if these were inseparably mixed with other goods after delivery due to their nature,
  • which are sealed and are unsuitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery. This can also include supplements, hygiene articles, test strips or cosmetics, provided that these goods are delivered with a seal and the seal is removed after delivery.

(1.4) Customer satisfaction is our top priority. Online health programs can be tested for 42 days, after which it is not possible to cancel the booking. This applies once for the first booking of a selected online health program. For each additional booking of an online health program, you can withdraw from the contract up to 14 days after the start of the contract. The withdrawal must be in text form (e.g. email, post). The decisive point in time for meeting the deadline is the receipt of the declaration of withdrawal by us.

 

(2) Courses & Seminars

(2.1) You can withdraw from the contract free of charge up to 14 days before the start of the course or seminar. The withdrawal must be in text form (e.g. email). The decisive point in time for meeting the deadline is the receipt of the declaration of withdrawal by us. Withdrawal is no longer possible less than 14 days before the start of the course.

(2.2) In the event of non-participation or partial participation in the booked course, no reimbursement of course fees is possible.

(2.3) This does not affect the statutory right of withdrawal; it applies regardless of the existence or non-existence of this additional right of withdrawal.

 

§ 8 Substitute participants

(1) You can name a substitute participant at any time before the start of the course. You will not incur any costs for this rebooking.

 

§ 9 Right of retention, reservation of title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We reserve title to the goods until all claims from the current business relationship have been settled in full. Pledging or security transfer is not permitted prior to the transfer of ownership of the reserved goods.

b) You can resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that you accrue from the resale, we accept the assignment. You are further authorised to collect the claim. If you fail to properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) If the reserved goods are combined and mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request insofar as the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is incumbent on us.

 

§ 10 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to check the item for completeness, obvious defects and transport damage immediately upon delivery and to notify us and the freight forwarder of any complaints as soon as possible. If you fail to do so, this has no effect on your statutory warranty claims.

(3) If you are an entrepreneur, the following applies in deviation from the above warranty regulations:

a) Only our own information and the manufacturer’s product description are deemed to be agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.

b) In the event of defects, we guarantee, at our option, repair or subsequent delivery. If the elimination of the defect fails, you can either request a reduction in price or withdraw from the contract. The rectification of defects is deemed to have failed after an unsuccessful second attempt, unless something else results in particular from the nature of the item or the defect or other circumstances. In the case of repairs, we do not have to bear the increased costs that arise from the shipment of the goods to a location other than the place of performance, provided that the shipment does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortening of the deadline does not apply: – culpably caused damage attributable to us from injury to life, limb or health and other damage caused intentionally or through gross negligence; – as far as we have fraudulently concealed the defect or have given a guarantee for the quality of the item; – for items that have been used for a building in accordance with their normal use and have caused its defectiveness; – in the case of legal recourse claims that you have against us in connection with warranty rights.

 

§ 11 Choice of law, place of performance, place of jurisdiction

(1) Bulgarian law applies. For consumers, this choice of law only applies insofar as this does not remove the protection granted by mandatory provisions of the law of the state in which the consumer is habitually resident (favourability principle).

(2) The place of performance for all services arising from the business relationships with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Bulgaria or the EU or if your place of residence or habitual residence is not known at the time the action is brought. The authority to appeal to the court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the UN Sales Convention expressly do not apply.

 

II. Customer Information

 

1. Identity of the seller

Sigona Natural Cosmetics GmbH & Co. KG

Str. Osogovo Nr. 13

8216 Laka / Bulgaria

Phone: +359 877 678 988

E-Mail: anfrage @ ayio-q.com

 

Alternative dispute resolution:

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.

We are ready to take part in dispute settlement proceedings before consumer arbitration boards.

 

2. Information on the formation of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions “Conclusion of the contract” in our General Terms and Conditions (Part I).

 

3. Contract language, contract text storage

3.1. The contract language is English.

3.2. We do not save the full text of the contract. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser’s print function or saved electronically. After we have received the order, the order data, the information required by law for distance selling contracts and the general terms and conditions will be sent to you again by email.

3.3. For requests for offers outside of the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.

 

4. Essential characteristics of the product or service

The essential characteristics of the goods and / or services can be found in the respective offer.

 

5. Prices and payment methods

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all taxes.

5.2. The shipping costs are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free delivery has been promised.

5.3. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

5.4. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

5.5. Unless otherwise agreed, when courses are booked, payment must be made at the latest on the course date on site before the start of the course, otherwise there is no entitlement to participation.

 

6. Delivery terms

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. As far as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment is only transferred to you when the goods are handed over, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person appointed to carry out the shipment.

If you are an entrepreneur, delivery and dispatch are at your own risk.

 

7. Statutory warranty law

Liability for defects is based on the “Warranty” provision in our General Terms and Conditions (Part I).

 

8. Copyright

All rights reserved. All texts, images, graphics, sound and video recordings are subject to copyright and other laws for the protection of intellectual property. The content of this website and the download products may not be copied, distributed, changed or made available to third parties for commercial purposes.

Reproduction or publication on paper, electronic media or on a website of:

  • Articles / texts
  • Downloadable products,
  • Print products and
  • Sound and video recordings

require explicit consent in the form of a license.

This applies in particular to any commercial use of the contents of www.ayio-q.com.

 

9. Disclaimer of liability

Please note that despite the success with the ÁYIO-Q programs, for legal reasons we are not allowed to make any healing promises and therefore do not make any. The recommendations, approaches and knowledge imparted here and within the programs cannot replace a visit to a naturopathic or specialised doctor or alternative practitioner. ÁYIO-Q is to be regarded as a valuable addition to conventional medicine, but not as a substitute for it.

A doctor or alternative practitioner should be consulted before using the information. We do not assume any liability for damages of any kind, which arise directly or indirectly from the use of the information.

It is also pointed out that conventional medicine has not yet recognised and accepted the technology of the ÁYIO-Q module. Ultimately, however, what is decisive for us are the positive results and evaluations of our participants.

last update: 27.07.2021.-