Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally or contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it will have no consequences. This applies only to the extent that no other indication is made in the subsequent processing operations.<br/>”Personal data” means any information relating to an identified or identifiable natural person.
“Personal data” means any information relating to an identified or identifiable natural person.

 

Who we are

Our website address is: https://www.ayio-q.com

 

Server-Logfiles

You can visit our website without providing any personal information. Every time you access our website, usage data is transmitted to us or our web hosting / IT service provider by your internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website as well as for the improvement of our offer.

 

Contact

 

Responsible body

Contact us if you wish. You can find the contact details in our imprint.

The responsible body for data processing on this website is:

SIGONA Natural Cosmetics LTD & Co.KG
Ul. Osogovo No. 13
BG-8216 Laka
Telephone: 0359-879522655
E-Mail: data (a) sigona-cosmetics.com

 

Initiative contact by the customer per email

If you initiate business contact with us by e-mail, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of processing and answering your contact request. If the contact serves to carry out pre-contractual measures (e.g. consultation in case of interest in purchase, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR. If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in processing and answering your enquiry. In this case, you have the right to object at any time to this processing of personal data relating to you based on Art. 6 (1) (f) GDPR for reasons arising from your particular situation. We will only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

 

Collection and processing when using the contact form

When you use the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of contacting you. If the contact serves the purpose of carrying out pre-contractual measures (e.g. advice on interest in purchase, preparation of an offer) or if it relates to an already concluded contract between you and us, this data processing is carried out on the basis of Art. 6 (1) lit. b GDPR.

If you contact us for other reasons, this data processing is carried out on the basis of Art. 6 (1) lit. b GDPR due to our overriding legitimate interest in processing and responding to your enquiry. In this case, you have the right to object to the processing of your personal data on the basis of Art. 6 (1) (f) GDPR at any time for reasons relating to your particular situation. We will only use your email address to process your request. Subsequently, your data will be deleted in compliance with the statutory retention periods, unless you have consented to further processing and use.

 

Customer Account / Orders

 

Customer account

When opening a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying the order processing. The processing is based on Art. 6 (1) lit. b GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation. Your customer account will then be deleted.

 

Collection, processing and forwarding of personal data for orders

When ordering, we collect and process your personal data only to the extent necessary for the fulfilment and processing of your order and to process your requests. The provision of the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is based on Art. 6 (1) lit. b GDPR and is necessary for the performance of a contract with you. A transfer of your data takes place, for example, to the shipping companies and dropshipping providers selected by you, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal requirements. The scope of the data transfer is limited to a minimum.

 

Advertising

 

Use of your personal data for the sending of postal advertising

We use your personal data (name, address), which we have received in the context of the sale of a product or service, to send you postal advertising, unless you have objected to this use. The provision of this data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is based on Art. 6 (1) (f) GDPR due to our overriding legitimate interest in direct advertising. You can object to this use of your address data at any time by notifying us. The contact details for exerting the objection can be found in the imprint.

 

Use of the e-mail address for sending newsletters

We will use your email address, irrespective of the processing of the contract, exclusively for our own advertising purposes for sending newsletters, provided you have expressly consented to this. The processing is based on Art. 6 (1) (f) GDPR with your consent. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. To do so, you can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list.

 

Use of the email address for sending direct advertising

We use your e-mail address, which we have received in the context of the sale of a good or service, for the electronic sending of advertising for our own goods or services that are similar to those that you have already purchased from us, insofar as you have not objected to this use. The provision of the e-mail address is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in direct advertising.<br/>You can object to this use of your e-mail address at any time by notifying us. The contact details for exerting the objection can be found in the imprint. You can also use the link provided for this purpose in the advertising e-mail. This does not incur any costs other than the transmission costs according to the basic rates.

 

Payment service provider

 

Use of Stripe

All Stripe transactions are subject to the Stripe Privacy Policy. This can be found at https://stripe.com/gb/privacy

 

Use of Paysera

All Paysera transactions are subject to the Paysera Privacy Policy. You can find this at https://www.paysera.com/v2/de/vertraege/datenschutzrichtlinie-2020

 

Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user’s computer system. When a user calls up a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually on their acceptance as well as prevent the storage of cookies and transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may then not be able to use all the functions of this website to their full extent.

You can find out how to manage (including deactivate) cookies in the most important browsers by clicking on the links below: Chrome: https://support.google.com/accounts/answer/61416?hl=de Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies Mozilla Firefox: https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

 

Technically necessary cookies

Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognise your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognised even after a page change.

The use of cookies or comparable technologies takes place on the basis of § 15 para. 3 p. 1 TMA. The processing of your personal data is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our offer. You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation.

 

Analysis

We use the Google Analytics web analytics service provided by Google LLC on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data. Google Ireland Limited is therefore the company associated with Google which is responsible for processing your data and complying with the applicable data protection laws.

The data processing serves the purpose of analysing this website and its visitors for marketing as well as for advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. Among other things, the following information can be collected: IP address, date and time of the page view, click path, information about the browser you are using and the device you are using, pages visited, referrer URL (website via which you found our Website), location data, purchase activities. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google Analytics uses technologies such as cookies, web storage in the browser and tracking pixels that enable an analysis of your use of the website. The information generated by this about your use of this website is usually transferred to a Google server in the USA and stored there. There is no EU Commission adequacy decision for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks. Both Google and government authorities have access to your data. Your data may be linked by Google to other data, such as your search history, your personal accounts, your usage data from other devices and any other data Google may have about you.

IP anonymisation is activated on this website. This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The use of cookies or comparable technologies takes place on the basis of § 15 para. 3 p. 1 TMA. The processing of your personal data is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in the demand-oriented and targeted design of the website. You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation. You can prevent the collection of the data generated by Google Analytics and related to your use of the website (incl. your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

To prevent data collection and storage by Google Analytics across devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when visiting this website. You must opt-out on all systems and devices used for this to be fully effective. If you delete the opt-out cookie, requests will be sent to Google again. If you click here, the opt-out cookie will be set: Opt-out of Google Analytics. You can find more information on the terms of use and data protection at https://marketingplatform.google.com/about/analytics/terms/us/ or at https://www.google.com/intl/en/policies/ as well as at https://policies.google.com/technologies/cookies?hl=en.

 

Plug-ins and other

 

Use of Google reCAPTCHA

We use the reCAPTCHA service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) on our website.<br/>If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data. Google Ireland Limited is therefore the company associated with Google which is responsible for processing your data and complying with the applicable data protection laws. The purpose of the query is to distinguish between input by a human being or by automated, machine processing. For this purpose, your input is transmitted to Google and further used there. In addition, the IP address and, if applicable, other data required by Google for the reCAPTCHA service will be transmitted to Google. This data is processed by Google within the European Union and may also be transmitted to the USA. There is no EU Commission adequacy decision for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, viewable at: https://policies.google.com/privacy/frameworks. The processing is carried out on the basis of Art. 6 (1) (f) GDPR for the legitimate interest of protecting our website from automated spying, misuse and SPAM. You have the right to object to this processing of your personal data based on Art. 6 (1) (f) of the German Data Protection Regulation (GDPR) at any time for reasons arising from your particular situation.<br/>For more information on Google reCAPTCHA and the associated data protection declaration, please visit: https://www.google.com/recaptcha/intro/android.html and https://www.google.com/privacy.

 

Use of Google invisible reCAPTCHA

We use the invisible reCAPTCHA service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) on our website. If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data. Google Ireland Limited is therefore the company associated with Google which is responsible for processing your data and complying with the applicable data protection laws. This is for the purpose of distinguishing human input from automated, machine processing. In the background, Google collects and analyses usage data that is used by Invisible reCaptcha to distinguish regular users from bots. For this purpose, your input is transmitted to Google and further used there. In addition, the IP address and any other data required by Google for the Invisible reCAPTCHA service will be transmitted to Google. This data is processed by Google within the European Union and, if necessary, also in the USA. There is no EU Commission adequacy decision for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, viewable at: https://policies.google.com/privacy/frameworks. The processing is carried out on the basis of Art. 6 (1) (f) GDPR for the legitimate interest of protecting our website from automated spying, misuse and SPAM. You have the right to object to this processing of your personal data based on Art. 6 (1) (f) GDPR at any time for reasons arising from your particular situation. You can find more information on Google reCAPTCHA and the associated data protection declaration at: https://www.google.com/recaptcha/intro/android.html and https://www.google.com/privacy.

 

Data subject rights and storage period

 

Duration of storage

After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, thereafter taking into account statutory, in particular tax and commercial law retention periods, and then deleted after expiry of the period, unless you have consented to further processing and use.

 

Rights of the data subject

If the legal requirements are met, you have the following rights according to Art. 15 to 20 GDPR: the right to information, to correction, to deletion, to restriction of processing, to data portability. In addition, you have the right to object to processing based on Art. 6 (1) (f) GDPR and to processing for the purpose of direct marketing in accordance with Art. 21 (1) DSGVO.

 

Right of appeal to the supervisory authority

In accordance with Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful. Right of objection. If the personal data processing listed here is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR, you have the right to object to this processing with effect for the future at any time for reasons arising from your particular situation. After the objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims. If personal data is processed for direct marketing purposes, you may object to this processing at any time by notifying us. After the objection has been made, we will stop processing the data concerned for the purpose of direct marketing.

last update: 26.07.2021

 

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession).

 

Cancellation policy

You have the right to withdraw from this contract within 14 days without giving any reason. The revocation period is 14 days from the day,

  • on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods as part of a uniform order and these are delivered separately;

In order to exercise your right of withdrawal, you must contact us (Sigona Natural Cosmetics GmbH & Co. KG, Ul.Osogovo No. 13, BG – 8216 Laka, telephone number: +359 877 678 988, email address: anfrage @ ayio-q.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

 

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct costs of returning goods that can be sent by parcel post as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent as parcels are estimated at a maximum of around EUR 250.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

 

Reasons for exclusion or expiry

 

The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose use-by date would quickly be exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
  • for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
 

The right of withdrawal expires prematurely in the case of contracts

  • for the delivery of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
 

Withdrawal form template

  • (If you want to cancel the contract, please fill out this form and send it back.)
    An: Sigona Natural Cosmetics GmbH & Co. KG, Ul. Osogovo But. 13, BG – 8216 Laka, Phone: +359 877 678 988, E-Mail-Address: anfrage@ayio-q.com
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer(s) – address of the consumer(s)
  • Signature of the consumer (s) (only if this is notified on paper) – date

(*) Delete where inapplicable.

 

Cookie settings

This website uses cookies that are necessary for the technical operation of the website and delete them.

 

Right of Withdrawal

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)

 

Cancellation policy for digital content

 

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of withdrawal, you must contact us (Sigona Natural Cosmetics GmbH & Co. KG, Ul.Osogovo No. 13, BG – 8216 Laka, telephone number: +359 877 678 988, email address: anfrage @ ayio-q.com) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

 

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

 

Cancellation reasons

The right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical data carrier if the entrepreneur has started to execute the contract after the consumer

  1. has expressly agreed that the entrepreneur will begin executing the contract before the withdrawal period has expired and
  2. has confirmed his knowledge that he loses his right of withdrawal by giving his consent at the beginning of the execution of the contract.
 

Withdrawal form template

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)

  • An: Sigona Natural Cosmetics GmbH & Co. KG, Ul. Osogovo But. 13, BG – 8216 Laka, Phone: +359 877 678 988, E-Mail-Address: anfrage@ayio-q.com
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer(s) – address of the consumer(s)
  • Signature of the consumer (s) (only if this is notified on paper) – date

(*) Delete where inapplicable.

 

The following conditions apply:

 

Shipping conditions

Delivery takes place internationally (worldwide).

Shipping costs (including VAT)

We calculate the shipping costs according to the order value (gross value of goods):

– Value of goods up to € 200 = € 10.85

We deliver free of charge for orders over € 200.

 

Delivery of download products:

There are no shipping costs for download products (digital content that is not delivered on a physical data carrier).

Download products will be sent to you as a file by e-mail within 96 hours of the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction) or offered for download.

Webinars are not considered downloadable products. Participation is one-time against payment of the price specified in the item description.

 

Delivery times

Unless otherwise specified in the respective offer, the goods will be delivered within 14 days of the conclusion of the contract (in the case of an agreed advance payment after the time of your payment instruction and credit to our account).

Please note that there will be no deliveries on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

If you pick up the goods yourself, we will inform you by email about the availability of the goods and the pick-up options. In this case, no shipping costs will be charged. Accepted payment options:

  • Cash on pickup
  • Payment by bank transfer
  • Payment by PayPal
  • Payment by Paysera

If you have any questions, you will find our contact details in the imprint.

 

Battery disposal instructions

In connection with the sale of batteries or with the delivery of devices that contain batteries, we are obliged to inform you of the following:

As the end user, you are legally obliged to return used batteries. You can return old batteries, which we have or have carried in our range as new batteries, free of charge to our dispatch warehouse (dispatch address).

The symbols shown on the batteries have the following meanings:
The symbol of the crossed out wheelie bin means that the battery must not be thrown into the household waste.

Pb = battery contains more than 0.004 percent lead by mass
Cd = battery contains more than 0.002 percent by mass of cadmium
Hg = battery contains more than 0.0005 percent by mass of mercury.

Please note the above instructions.